Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Control Panel you’ll find a detailed Help section featuring lots of instructional articles and regularly asked questions. They are answered by our support team of accomplished technicians. Simply type in your question and our intelligent software will return the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • If you want to see how an action is accomplished or how a problem is fixed, instead of just reading about it, take a look at our compilation of instructional video tutorials. They cover many different issues and will help you quickly understand how to work with our Control Panel.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24x7 technical support service and a one–hour support ticket response time guarantee. Our qualified customer service technicians will be at your disposal 24x7 to answer your inquiries and to rectify any issue that you might possibly encounter. Simply submit a technical support ticket from the Help section and we will respond back to you right away.