Customer Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be dealt with within maximum one hour after the ticket or e–mail has been received. If your case needs additional assistance from an administrator, we’ll direct the support ticket or the email to the person on duty and will leave a note to inform you that more time will be required for arriving at the optimal solution. If you take advantage of our Optional Managed Services package, any of the services included there will be completed whenever you prefer.
An Outstanding Technical Support Service
Our technical support team will be online for you 24–7 should you need assistance working with the Control Panel or with any of the applications that we preinstall for you on the dedicated server. And if you need help with all the everyday admin tasks on your dedicated hosting server, you can take a look at the Optional Managed Services package, that includes backup hard drive storage space, weekly OS updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Control Panel with a fully detailed knowledge base, which features exhaustive explanations of its features and functions. Additionally, we have made in–depth video tutorials that will further demonstrate to you how to carry out a specific operation or solve a regularly encountered problem. The how–to articles and the video tutorials are readily accessible from each section of the Control Panel through the Videos and Help buttons in the top right corner.