Support and Help Channels
A 60 mins Inquiry Response Guarantee
Each ticket that you send to the customer assistance Dept will be answered within about 60 minutes. The standard problems are going to be replied to immediately. Nevertheless, if the help question you have sent needs the aid of a skilled technician, we are going to forward the ticket to him and will inform you about the delay.
Top–class Client Help Service
Our technical assistance team will be online for you 24/7/365 to to take care of all service inquiry tickets that you submit. We offer customer help and support for all the apps that are pre–configured on your hosting server. These include our custom designed Control Panel, the selected Operating System along with the server administration panel (with respect to the VPS type).
An Informative Help Section
An extensive and regularly updated articles base is included in our custom–built Control Panel. It gives you quick tips about how to perform all of the basic web site maintenance tasks. The Help section provides thorough how–to article tutorials and step–by–step video tutorials. You can open the Help zone by clicking on the Help or Video buttons in the top right corner of each Control Panel section.