24/7 Customer Support
Read more about customer support and why it's hard to find a hosting provider which provides top-class support.
The support that you'll receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical issue with an active account. Timely and clear info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from an actual hosting supplier and not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it is almost certain that you'll wait for a day or two in order to receive a reply to any kind of question, thus your sites may stay offline for quite some time. In comparison, a supplier which offers various means of communication and has a support staff that is available at any time can assist you right away and help you decrease or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our shared web hosting
services come with 24/7 support as well as various options for contact. If you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service which you cannot use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional investigation. Unlike the majority of suppliers that you can find today, we answer to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt support, in particular when your site is not working properly for whatever reason. All our Linux semi-dedicated packages
come with 24/7 customer and tech support, so if anything comes up, you're able to use a number of methods to let us know - phone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and general issues, which means that if you don't have an account yet, for example, you are able to find extra information about our solutions, or we will help you with less demanding technical matters. The next two options are for solely technical troubles or everything which is more time-consuming because it's much easier track the communication between you and our technical support team. The warranted maximum response time for them is only one hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day in order to receive support like you may need to do with other service providers.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages
, you will never have to wait for more than one hour so as to get help for any type of situation that you could experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets which you open through your billing Control Panel or email messages which you send to our tech support team. In addition, we have local telephone numbers in a couple of countries worldwide as well as a live chat service where we can help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the various ways of communication, so regardless what your question or problem is, there'll always be somebody to assist you without delay. In case you need assistance with third-party software, that you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get well-timed support in general, let alone when you run a whole server, that's why each and every dedicated server
that we provide includes 24/7 support with one-hour response time guarantee whatever the problem. The service is 100 % free for any kind of difficulties with the server or the software that was installed from our administrators through the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing section or you can send an email message, and the actual response time for either of these rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. If you want general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you could use our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server package through your billing Control Panel.