There're plenty of shared web hosting providers on the market, still the majority of them are resellers that have limited resources, particularly when it comes to support. A way to distinguish them is the option to reach the company over the telephone. The type of support that you can receive via this particular method of communication varies based on the supplier - some offer professional telephone support, while others offer common and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved through a ticket, especially if the issue needs to be escalated. Still, it is good to know that you could always reach your website hosting supplier because there're numerous small-scale matters which can be resolved efficiently and timely with a call, not mentioning that you will be able to get more info for the services even before you become a client.
Phone Support in Shared Web Hosting
If you decide to get one of our Linux shared web hosting packages
, you'll be able to get hold of our support team via phone for 14 hrs a day. We can help you choose the perfect package for your sites as we are aware that it is better to discuss such issues with a live person. In case you already have an account, we can help you with any kind of sales/billing questions and / or general issues, even with some technical problems which do not involve a lot of time or escalation to a system administrator because it is better to open a support ticket for time-consuming troubles in order to have the entire correspondence in a single place. We now have telephone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs daily as part of the support services for every single semi-dedicated server
plan that we provide. Since some issues are more difficult and time-consuming, you may have to open a support ticket if you experience such a problem, but for all general, billing or small-scale technical issues you can always call us and we will help you in a timely manner so as to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our high-tech cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States, Great Britain and Australia as well as a global number, so you can call the one that is closer to where you live.