One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting for hours and hours on end, or even one whole day, to get an answer to a ticket or an e-mail. Irrespective of when you touch base with us, we’ll help you out within 1 hour max with any technical and pre-sales queries you may have. As a matter of fact, our real reaction time almost never exceeds twenty-thirty minutes. As we are at your disposal 24 hours a day, you’ll always get support in a timely manner and we are aware of precisely how essential that is in the electronic world. As soon as you contact us, we’ll respond to your queries. In case you run into any technical challenge, we’ll solve it for you, or we’ll give you all the needed information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our astonishingly fast support service. You’ll receive a response to any trouble ticket opened via the hosting Control Panel or e-mail sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes significantly less time to explore and eliminate a problem. We will provide you with more information in case the solution entails something that should be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be precisely the same and considering the fact that our support staff is available to you 24-7, you’ll receive prompt help for any billing, technical or general issue regardless of what time of day or night it is.