If you ever face a problem with your website and are unable to cope with it yourself, ask the respective hosting provider’s customer care team to help you get the site back online. A fast solution would be the best-case scenario, but many companies answer within twenty four hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be sorted out easily, your website may not function correctly or it may not be available at all for an extended stretch of time, so you may lose prospective clients as it is extremely unlikely that anyone will enthusiastically come back to an out-of-order site. Thus, you have to make certain not only that you can reach your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a web app update does not go smoothly or you erase something by chance, for instance, the site must be fixed swiftly so as to prevent prolonged inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting
from our company, you can forget about waiting for hours and hours on end, or even one whole day, to get an answer to a ticket or an e-mail. Irrespective of when you touch base with us, we’ll help you out within 1 hour max with any technical and pre-sales queries you may have. As a matter of fact, our real reaction time almost never exceeds twenty-thirty minutes. As we are at your disposal 24 hours a day, you’ll always get support in a timely manner and we are aware of precisely how essential that is in the electronic world. As soon as you contact us, we’ll respond to your queries. In case you run into any technical challenge, we’ll solve it for you, or we’ll give you all the needed information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from our company, you can take advantage of our astonishingly fast support service. You’ll receive a response to any trouble ticket opened via the hosting Control Panel or e-mail sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes significantly less time to explore and eliminate a problem. We will provide you with more information in case the solution entails something that should be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be precisely the same and considering the fact that our support staff is available to you 24-7, you’ll receive prompt help for any billing, technical or general issue regardless of what time of day or night it is.