A live chat is one of the channels of communication provided by some web hosting providers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand anything in comparison to a call with an agent. In addition, if the trouble that you experience requires some time to be examined and resolved, you will be able to do something else meanwhile rather than just waiting, like you'd have to do if you call. You can also use a live chat support service for free provided that you have web accessibility even if your hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Web Hosting

Together with the telephone and ticket support, we provide live chat support as well. You'll be able to contact us every single day, including holidays and weekends, and we will give you more details about the Linux shared web hosting packages that we offer in case you are not a customer yet, or about basic and billing questions if you already have an account. Although for solely tech matters you have to open a ticket to our technical support, because such issues will require extra time to be taken care of, you can still contact us on the live chat for some technical information. For instance, we can help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you lots of time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all our Linux semi-dedicated packages, you can find the replies for any questions you have or have lots of problems taken care of in no time. Our service is online every single day, so you are able to contact an agent even on weekends and holidays. In the event that you are not sure which package would be better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join our live chat before buying anything. If you are a present customer, you're able to get more details about billing issues, account settings as well as a number of common technical problems you may encounter, for example in case you can't set up an e-mail account in a client on your computer. The live chat will save you lots of time no matter where you are or when you contact us.