A ticketing system is the most common channel of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix an issue that takes some time to examine or that has to be forwarded to a system administrator. Thus, all responses given by either party will be stored in the same location in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, so you will have to sign in and out of at least 2 accounts in order to carry out a given operation or to contact the company’s tech support team. In case you would like to administer a number of domain names and each one is hosted in its very own account, you will have to use even more accounts simultaneously. In addition, it could take considerable time for the provider to respond to your tickets.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with plenty of other hosting companies, the support ticket system that we are using with our Linux shared web hosting packages is included in the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize different log-on names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in a single location. So, in case you’ve got a query or encounter an obstacle, you can touch base with our client support team members momentarily. Our ticketing system offers a smart search mechanism. This implies that even if you’ve posted an immense number of tickets through the years, you’ll be able to track down the one that you want in no time. Also, you can see knowledge base guides to tackling commonly confronted complications.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was designed with one aim in mind – that you should be able to manage everything associated with your semi-dedicated server account in one place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or bump into a problem, you can get in touch with our customer care team members right away without having to log into an entirely different admin dashboard. You can search through your website files or check different settings in your account while posting a new ticket or reading the reply to an old one. If you have many tickets and you’d like to find a specific one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in no more than 1 hour regardless of the nature of your inquiry or issue.