A ticketing system is the most common channel of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix an issue that takes some time to examine or that has to be forwarded to a system administrator. Thus, all responses given by either party will be stored in the same location in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, so you will have to sign in and out of at least 2 accounts in order to carry out a given operation or to contact the company’s tech support team. In case you would like to administer a number of domain names and each one is hosted in its very own account, you will have to use even more accounts simultaneously. In addition, it could take considerable time for the provider to respond to your tickets.