1 hour ticket response
Timely support is our leading objective and that is why we’ve got a team of seasoned client support engineers who are ready to offer a quick solution to any question that you could have. Simply post your tech support ticket from your Control Panel and we’ll get back to you within 60 minutes in the worst case scenario. In fact, we work hard and aim for a 20–minute trouble ticket response time.
A Premium–Quality Tech Support Service
Our customer service staff representatives have huge experience in the Linux shared web hosting packages field and are trained enough to come up with a fast solution to your problem. If, however, the situation at hand is not within the competency of a customer support engineer, the customer support ticket will be forwarded to a developer or system administrator for further investigation.
A User–Friendly Help Section
To help you get a quick tip on how you can use a particular feature, we have integrated a really intuitive Help Center section in our Control Panel. You can browse through an enormous selection of web hosting account administration articles and website management articles, have a gaze at the F.A.Q. repository or check out our how–to video tutorials.